Privacy Policy

Last updated: August 2026

1. Who we are

C2 Plumbing, Heating & Maintenance Limited ("we", "us", "our") is committed to protecting and respecting your privacy.

We are a company registered in England and Wales:

Company Name: C2 Plumbing, Heating & Maintenance Limited
Company Registration Number:  16875719
Registered Office:  71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@c2plumbingandheating.com

This Privacy Policy explains how we collect, use and protect any personal information you provide when using our website or contacting us.

2. Information we collect

When you contact us through our website enquiry form, we may collect:

• Your name

• Your email address

• Your telephone number

• Information about your plumbing, heating, maintenance or renovation requirements

• Any other information you choose to provide in your enquiry

We only collect information that is necessary to respond to your request and provide our services.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry

• Discuss your requirements

• Arrange site visits where required

• Prepare quotations

• Provide our services

• Maintain records relating to enquiries and completed work

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Lawful basis for processing your information

We process your personal information because it is necessary for us to respond to your enquiry and take steps requested by you before potentially entering into a contract.

Where we need to retain information relating to completed work, invoices or financial records, we do so to meet our legal and business obligations.

5. How we store your information

Your information is stored securely and is only accessible by authorised members of C2 Plumbing, Heating & Maintenance Limited.

Website enquiries submitted through our online form may be processed using third-party service providers, such as our website and form provider, who process information securely on our behalf.

6. How long we keep your information

We keep personal information only for as long as necessary.

Enquiry information that does not lead to work may be deleted after a reasonable period.

Information relating to completed work, quotations, invoices or legal obligations may be retained for longer periods where required.

7. Your rights

Under UK data protection law, you have rights including:

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your information where appropriate

• The right to object to certain processing of your information

If you wish to exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use essential cookies and similar technologies to ensure the website functions correctly.

We do not use cookies to sell your information or for third-party advertising purposes.

9. Third-party links

Our website may contain links to other websites or services. We are not responsible for the privacy practices of external websites and recommend reviewing their own privacy policies.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

C2 Plumbing, Heating & Maintenance Limited
Email: info@c2plumbingandheating.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page.